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palm beach tan Reviews

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  • Avoid memberships and do not give them your credit card

    I was a member of Darque Tan before they sold to Palm Beach Tan. I am so unhappy with the way the assistant manager in the West Hollywood store treats long-time customers. I am trying to cancel my membership and I regret ever agreeing to an auto-debit with this company. My bank is currently disputing the charges since the merchant (assistant manager) was unwilling to assist in canceling my account. Do NOT agree to auto-debit with this company. I just want my membership terminated. I was told I could only terminate if I pay them $100. If I received $100 in tans, I might be willing to pay but... More...
    SocalGirl's Picture   SocalGirl    0 Comments   Comments
  • Palm beach tan coupon

    I cancelled my contract with Palm beach because I used a $25 gift coupon that was emailed to me good for lotions and the girl at the desk sold me a lotion but didn't put the discount on. She said it will show up as credit on my account towards my bill but that I would have to pay the full price for the lotion. I thought it was funny but I didn't argue. When I went back to talk to the manager Amber and ask her, she had no idea what I was talking about and treated me like I was stupid. I paid for lotion I didn't need and forfeited my coupon as well. Stop sending me coupons and... More...
    (Spa Services)
    shelby12345's Picture   shelby12345    2 Comments   Comments
  • Palm Beach Tan is BAD

    The services I have here are horrible! I went to Club Sun before and never had any problems! Then when I unfroze my account they charged me more money to go there. There are two in my city and they both are horrible. No paper towels, and the towels they give have been DIRTY. I got in my bed and it would not start. I had to get back dressed to ask for help. Once they "thought" they fixed the bed I tried again. The fan was not working this time. So I just left. I can't believe they expect people to pay more money for less quality! I do not recommend anyone getting a membership... More...
    hodgeskrista's Picture   hodgeskrista    0 Comments   Comments
  • Wood Village Oregon location

    My experience has always been a low rating. Some are corporate some are franchise. My daughters and I have tanned there for years spent thousands of dollars. I think the owner Paula might be in financial distress- stopped carrying many products which led to my final straw. They have stated not to order online as none are legit so I ordered thru palm beach was charged immediately as time went by kept asking where the product was told Paula forgot to order took two weeks- when finally received it was the most watered down product and I should not order online? This is where they make big... More...
    Bobby1960's Picture   Bobby1960    0 Comments   Comments
  • Shady Auto-Pay clause

    I've tried to cancel my membership for months. I've called and left messages. I disputed the charges to Amex. I've talked to a manager. They just got the charges reinstated after submitting my "contract" that says.....get this.....I have to personally appear at a salon to cancel. ARE YOU KIDDING ME? I've done everything humanly possible to cancel a service I haven't used in close to a year and they REINSTATE charges due to this clause? It's stealing....theft of my funds....fraudulently burying a clause in an agreement that has caused me grief... More...
    (Spa Services)
    jmschedler's Picture   jmschedler    5 Comments   Comments
  • Forced to use automatic draft

    I'm not sure why PBT thinks it is good customer relations to force their customers to use automatic fund drafting from either a bank account or credit card. I would have purchased ongoing month-to-month packages for the next 8 months if I could have paid with cash, but was told I could not pay cash after the first month. In principal, I do not mind them having my credit card on file, but I DO NOT want them hitting it at the first of every month. This poor business plan of not accepting cash payments has now cost them 7 months of my business, because I will NOT be going back. More...
    (Spa Services)
    helwood's Picture   helwood    2 Comments   Comments
  • Palm Beach Tan Halsey Location Portland OR

    The customer service of this company is terrible. I signed up with Palm Beach tan prior to a vacation. That was my first mistake. The up-sell at this place is over the top. I signed on for a minimal tanning package. It was my understanding that the terms of this agreement lasted 1 year. In the fall of that same year, I had a skin cancer removed from my leg. At that time, the Dr. advised against tanning. Hence, I went on line to try to cancel my account. Well, you can't cancel on line, you have to go to the store. I went to the store, and explained that I would not be tanning again due... More...
    (Spa Services)

    at the end of this month i am CANCELLING my membership at Palm Beach Tan. I put a freeze on my account in the month of april, and in may i noticed that i had been charged for the month .. after not tanning all of april or may ! i went in and tanned 2 days out of the month of may .. (after all i did just pay for an ENTIRE month.) so i told them i wanted some kind of credit because i was under the impression that my account was frozen. the district manager told me that she would give me a credit but i would still have to pay for the two times that i tanned which was 24 dollars for EACH... More...
    cincygirl513's Picture   cincygirl513    3 Comments   Comments
  • Horrible Tanning Salon. You must read this.

    Not only have I been left forgotten on several occasions when someone went to clean a bed - and then they got distracted talking behind the counter about their weekends - but I have been left in the bed and they didn't set the I burned. They don't train employees and they couldn't care less about customers. I was a member for 3 years and when I complained they didn't even call me back. So much for those thousands of dollars. Spend your money somewhere else. More...
    Sudsyswife's Picture   Sudsyswife    2 Comments   Comments
  • Terrible Service

    Palm Beach Tan is one of the worst companies I have ever encountered. The employees are not only pushy and rude, but honestly do not care about the well being of their customers. They are all master manipulators and are trained to do so. I have personally seen from the inside that their employees are trained to lie to the customer, selling them lotions that may not even help the customer, just to make a sale. Most of their silver level beds have the same bulbs as their Gold, yet you pay about 30 dollars more to use the Gold beds. They also do not They are all stuck up, and often talk bad... More...
    ChaCha61's Picture   ChaCha61    2 Comments   Comments
  • horrible corprate ran company

    This company is a joke. They don't care about the tanners or about the employees. I used to tan there and I would suggest get out while you still can. The prices are a lie. They will tell you you are going to pay one thing and when you look at your statement you see they are ripping you off. I no longer tan there and am so much happier at my new salon. Also their fake lotion sales are a rip off. At my salon I can buy the same lotions for half the price! Stop giving into the lies of palm beach tan! Save yourself some money and find a better salon. For what they used to charge me for... More...
    tanner101's Picture   tanner101    0 Comments   Comments
  • Rudeness

    I chose Palm Beach Tan by Word of mouth. I came in today, 5/26/11 approx 2:10pm were I was not greeted friendly my Reachel n Terisa I beleave, after 6yrs of loyalty at mine n family's former tanning salon, is a total blow tht someone greeting could not greet with a smile n just keep chatin with one another! Rude!!! Plz contact me at I really want some feed back as to how I was greeted on this day! I'm well knownin redding ca, and have no prob by word of mouth spreading the word as I brought quite a few friends n family with me to Palm Beach. Will be exspecting a... More...
    (Spa Services)
    Pukas2's Picture   Pukas2    1 Comments   Comments
  • Bad Service - I've learned my lesson

    This is the fourth year (and last) that I have tanned here, reactivating my membership from the Stay and Save 3 years after that. The first year was great. The second year my credit card apparently expired and instead of contacting me when the charge didn't go through, they just kept racking up charges until I reactivated my membership in the spring. Last year I had problems with an employee who would give me grief for wanting to tan more than she wanted me to, just because (and she said it too) SHE burned easily and was afraid I would too. I even signed a consent and she... More...
    (Spa Services)
    cedwards1650's Picture   cedwards1650    1 Comments   Comments
  • Don't Bother

    I went in to find out about buying some tanning and could never get helped. I stood around for a long time where apparently the only employee in the store that could help me was busy with two other customers. When the first person I talked to couldn't help me, I got the feeling it was going to be one of those high pressure, talk you into buying more than you want type of places. Stay away - not impressed! I left without getting any help. More...
    jwill1962's Picture   jwill1962    0 Comments   Comments
  • Bridgeport location Store#pdx005

    i went in to the bridgeport location on 11/26/2010 and i had a credit of $44 in tan dollars, and the sales associate was trying to sell me a lotion, well for one they are all over priced and secondly she did not tell me that the 25% discount does not apply towards tan dollars the lotion was $65 and was suppose to be 25%off well i ended up paying her an additional $15.71 and i didn't say anything, got to thinking she did not give me the discount that they were offering at that time do to the fact that it would hurt her sale so she did not tell me anything so i call back and spoke to... More...
    (Spa Services)
    clayton's Picture   clayton    0 Comments   Comments
  • Office Manager

    I just found out that Plam Beach Tan was able to increase my written "CONTRACTED" rate by $4.00 without consent. I signed a written contract that they could remove $39.95 from my bank account onece a mont. Now i find this went up to $43.95. How did i find out- looking at my account on line. no written notice. They inform me that this is a new mandated law from our president. You can not increase a contracted rate without written notice just becasue you have my bank account inoformation.I will be cancelling by contract this afternoon with plam beach tan. More...
    tscarber's Picture   tscarber    4 Comments   Comments
  • False Advertising

    I just wanted to go in and get $19.99 free tanning for a month. Well, the girl there told me it would cost $25 with a start up fee. I said, why would I get a package for $19.99, pay $25, when I could pay $4 more and get the $29.95 package which would have been an upgrade??? I was so frustrated. I just wanted one tan session and I had some fingerprint thing so no one else would tan under my name. WTF? Was this the CIA or a tanning salon? Ridiculous. WILL NOT GO THERE AGAIN. More...
    anon314's Picture   anon314    1 Comments   Comments
  • Palm Beach Tan

    Where to begin, first off the location I dealt with is the Palm Beach Tan on Beltline in Addison, Tx. I began by calling to ask how much for a one month membership, I was told $25.00. I specifically asked "OK so I can come in every month and pay $25.00 cash as a go month to month, I do not want anything attached to my bank account." I was told that was correct. I went in that night with $25.00 cash and was told, no I could join for $25.00 a month on auto deduct from my bank. I said no, he told me I could tan for $35.00 a month without a membership. I had $25.00 cash on me and was... More...
    BellaNoni's Picture   BellaNoni    0 Comments   Comments
  • Worst Tanning Salon!

    This place is worse than a car Dealership. First of all, the girl that helped me, looked like she had tanned every day in her life, and looked Disgusting. It made me want to never tan again! I only wanted to go 1 time and try the beds out, and she tried preasuring me into buying the Premium Tanning Package for almost a half hour. When I told her no, I was then treated poorly. WORST PLACE EVER!!! MORE OF A HEADACHE than ANYWHERE I have been! More...
    LaLaxa1's Picture   LaLaxa1    1 Comments   Comments


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