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palm beach tan Complaint - Bad Service - I've learned my lesson - Palm Beach Tan Membership Program
palm beach tan Complaint

palm beach tan Complaint


Bad Service - I've learned my lesson - Palm Beach Tan Membership Program

This is the fourth year (and last) that I have tanned here, reactivating my membership from the Stay and Save 3 years after that. The first year was great. The second year my credit card apparently expired and instead of contacting me when the charge didn't go through, they just kept racking up charges until I reactivated my membership in the spring. Last year I had problems with an employee who would give me grief for wanting to tan more than she wanted me to, just because (and she said it too) SHE burned easily and was afraid I would too. I even signed a consent and she wouldn't up my time. She finally left her employment there. This year, I put my account on stay and save in September. They charged me $5 in October, and then never charged my card again. My card has never been overdrawn and I didn't get a new card. I reactivated my account this past week and they told me that my card was bad and I owe them $45!! I asked them if they had a problem with my card, why wouldn't they contact me, and she shrugged her shoulders and said "I don't know." This was the manager, by the way. Then she made a remark that I can't leave me 5 year old daughter (who was with me when I reactivated my account) in the lobby while I tanned. I never said I was staying to tan, nor did I ask her to watch my kid, and why would I leave my 5-year-old in the lobby of a store by herself for 15 minutes?? The next day I went to tan and their systems were down. They said they were not allowed to put anyone in the tanning beds until their systems were up, and they didn't know when that would be. I went back today, and they told me I couldn't tan because I had to wait 24 hours from the last time I tanned. I told them they wouldn't let me tan yesterday because their system was down, but apparently they had entered me in that I had tanned yesterday. And they were "really sorry" but they can't let me tan until 3 hours later. This place SUCKS. I plan on cancelling my membership completely in the next couple of months - only because they've confused me with all of their charges and not allowing me to tan, and it is too late for me to do membership at another place. This program should be called "Stay and Get Screwed."

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