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palm beach tan Complaint - Terrible Service
palm beach tan Complaint

palm beach tan Complaint


Terrible Service

Palm Beach Tan is one of the worst companies I have ever encountered. The employees are not only pushy and rude, but honestly do not care about the well being of their customers. They are all master manipulators and are trained to do so. I have personally seen from the inside that their employees are trained to lie to the customer, selling them lotions that may not even help the customer, just to make a sale. Most of their silver level beds have the same bulbs as their Gold, yet you pay about 30 dollars more to use the Gold beds. They also do not They are all stuck up, and often talk bad about the customers as soon as they walk out the door. The management is run by a bunch of college level girls who have no proper training in customer service, customers are seen as money and not as real human beings, and they often will lie to you about an item of clothing you are wearing or even how cute your hair or nails look, just to make you think they like you. Do not be fooled they are a bunch of catty bitches who will run this company straight into the ground.

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Bmorgan says: (5 years ago)
As a current employee and a manager of a salon I would like to personally say I am sorry you feel that way about our company. The reason we try to get people on lotion is not because we are just trying to sell you some product your skin is the largest organ on your body and you want to protect that, lotion not only moisturizes your skin (which lose moisture in the beds just like if you were tanning outdoors), but it is specifically designed to enhance melanin production to help you achieve the color you so desire. The differences in the beds depend on what type of bulbs are being used while they may seem like there are the same bulbs because they look similar they are not, the level 1 beds are low intensity building beds to achieve your base tan, these beds are great to be used as your building block, the level 2 beds are also building beds but we've mixed low intensity building with low intensity bronzing to maximize your building experience with a shorter tan time these beds give you a base tan that lasts longer with minimal exposure. The level 3 beds mix high intensity building and bronzing with minimal exposure times to take your color to the next level and promote a more natural longer lasting color. Lastly the level 4 bronzing beds are the icing on your bronzed cake with the shortest exposure times to fully enhance your beautiful color. All of these beds are for your preference and to help you achieve your perfect color. I personally love my customers I would not have a job if I did not have my customers and I also care about educating every one of my customers on the proper way to tan. I feel confident in myself when I can have someone come into my salon and be happy with themselves when they leave knowing I helped them. In any working environment you enter there may be bad apples and I am sorry if you've encountered such a person in any of your visits but please don't think of our company in that way. I have never worked for a better company who cares so much about our customers in a way Palm Beach Tan does. Every employee is trained on all of our products to ensure customers get the perfect skin care for their personal needs, we are all trained to be Safe Tan Certified and must take a test before we can even tan a customer. We are not your typical salon with teenagers running our stores. We are men and women deticated to providing smart tanning to anyone who enters one of our buildings.

qaws says: (6 years ago)
I have work at a Palm Beach tan before, and it was nothing like that. YES they need to meet quotas. But they are actually trained on the subject of tanning and learn the science of lotions. You also have to realize that it is all femailes. most of the time they hate each other NOT the customers. I loved my customers! i built relationships with my customers.

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